Shipping policy

Effective Date: September 18, 2026

Thank you for shopping at i9ynvg-hf.myshopify.com. We are dedicated to providing fast, dependable, and affordable delivery services for our full catalog of kitchen safety tools, food prep equipment, and home drain accessories.

Shipping Rates & Delivery Thresholds

We aim to keep shipping simple and transparent for all our customers:

Order Total Shipping Cost
$10.00 USD and Above FREE Shipping
Under $10.00 USD $5.99 USD Standard Shipping

Order Processing Time

  • Processing: All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • Order Cut-Off Time: Orders placed after 5:00 PM (AEST) will begin processing on the following business day.

  • Address Verification: Please ensure your shipping address is accurate during checkout. We are not responsible for delays or non-delivery caused by incomplete or incorrect addresses provided at checkout.

Estimated Delivery Timelines

  • Standard Delivery: Typically takes 7 to 15 business days depending on your exact geographical location and regional postal routing.

  • Tracking: Once your order has been dispatched, you will receive an automated Shipping Confirmation Email containing a tracking number and a link to monitor your shipment in real time.

Customs, Duties, and Taxes

For international shipments, The Trustee for Yea Super Fund is not responsible for any customs duties, import tariffs, or value-added taxes (VAT) levied by the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

Tracking Your Order

Once your tracking number is active, please allow up to 24-48 hours for the logistics carrier to update tracking information in their system. You can trace your parcel via the tracking link provided in your shipping confirmation email.

Lost, Stolen, or Delayed Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Check surrounding areas, porch, back door, or with building management/neighbors.

  2. Contact your local courier company with your tracking number.

  3. If the package remains unfound after 5 business days from the stated delivery date, email us at AmbertOsciski1425@outlook.sa, and our logistics team will launch a official carrier inquiry.