Privacy policy

Below is a complete, comprehensive, and professionally crafted set of legal and operational policy documents tailored for your Shopify store. They are written in rich, natural English with clear detail to ensure compliance, legal protection, customer trust, and low content duplicate rates.

1. Return and Refund Policy

Last Updated: September 18, 2026

At i9ynvg-hf.myshopify.com (operated by The Trustee for Yea Super Fund), we want you to be completely satisfied with every purchase you make. Our culinary tools—ranging from our Anti-Scald Non-Slip Food Tongs to our Multi-Functional Drain Baskets and Precision Vegetable Graters—are designed to meet high quality and safety standards. If you are not entirely happy with your purchase, we are here to assist you every step of the way.

30-Day Money-Back Guarantee

We offer a 30-day return window. You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the exact condition that you received it.

  • The product must remain in its original, undamaged packaging, along with all accessories, inserts, and manuals.

  • You must provide a valid receipt, order confirmation number, or proof of purchase.

Note: For hygienic and safety reasons, any kitchenware item that shows clear signs of contact with food or domestic wash cycles cannot be returned unless it arrived defective or damaged.

Non-Returnable & Restricted Items

Certain types of goods cannot be returned:

  • Final sale or promotional clearance items.

  • Gift cards.

  • Products damaged due to misuse, improper handling, or unauthorized alterations after delivery.

Return Process: Step-by-Step

  1. Initiate Your Request: Contact our customer support team via email at AmbertOsciski1425@outlook.sa within 30 days of receipt. Please include your order number, photos/videos of the item, and a brief description of why you wish to return it.

  2. Return Authorization: Once your request is reviewed and approved, our support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.

  3. Packaging & Shipping: Package the product securely to prevent damage during transit. Write your RMA number clearly on the outside of the package.

  4. Ship to Authorized Address: Send your parcel to our official return address:

    The Trustee for Yea Super Fund

    Attn: Raegan Mayne / Return Department

    436 Nepean Hwy, Chelsea VIC 3196, Australia

Note: Please do not send your purchase back to the manufacturer without prior authorization from our team. Returns sent without an RMA will not be accepted or processed.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you received a defective product, an item damaged in transit, or the wrong item entirely, we will cover the full cost of return shipping or issue a immediate replacement at zero extra cost.

  • Customer Preference / Remorse: If you choose to return an item due to personal preference, change of mind, or ordering an incorrect model, you will be responsible for paying the direct shipping costs for returning the item. Return shipping costs are non-refundable. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

Inspection, Refunds, & Processing Time

  • Once your return is received at our facility in Chelsea, VIC, our quality control team will inspect the product.

  • We will send you an email notification confirming receipt and informing you whether your refund has been approved or rejected.

  • If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method (Credit Card, PayPal, etc.) within 5 to 10 business days, depending on your financial institution's processing timelines.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or if you receive the wrong product, contact us within 48 hours of delivery at AmbertOsciski1425@outlook.sa. Please include clear photo or video evidence showing the defect or shipping damage so our customer support representative can promptly resolve the issue for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2. Privacy Policy

Effective Date: September 18, 2026

i9ynvg-hf.myshopify.com (referred to as "the Site", "we", "us", or "our"), operated by The Trustee for Yea Super Fund (Entity ID #61422422961), respects your personal privacy and is committed to protecting your personal information. This Privacy Policy describes how your personal data is collected, used, disclosed, and safeguarded when you visit or make a purchase from our store.

1. Information We Collect

When you interact with our website, we collect several categories of information:

A. Personal Information You Provide Directly

  • Contact & Account Information: Name, email address, phone number, billing address, shipping address.

  • Payment Information: Payment card numbers, card expiration dates, billing details, and security codes (processed securely through encrypted third-party payment gateways; we do not store raw card numbers on our servers).

  • Communication History: Correspondence, feedback, customer service inquiries, and product reviews submitted to AmbertOsciski1425@outlook.sa.

B. Automatically Collected Device & Technical Information

  • Device Identification: IP address, browser type, operating system, device models, and system language.

  • Browsing Activity: Pages or products viewed, referring/exit web pages, search terms, duration of visit, time stamps, and interactions on the store.

  • Tracking Technologies: Cookies, log files, web beacons, tags, and pixels used to deliver seamless store functionality and personalized user experiences.

2. How We Use Your Information

We use your personal data to carry out core business activities, fulfill customer orders, and improve our operations:

  • Order Processing & Fulfillment: Processing payments, arranging shipping, providing invoices/order confirmations, and tracking orders.

  • Customer Support: Communicating with you, managing inquiries, handling returns/refunds, and resolving technical difficulties.

  • Store Optimization: Analyzing user behavior, measuring advertising campaigns, improving website architecture, and protecting against fraudulent activity.

  • Marketing Communications: Delivering relevant promotional materials, special discounts, and product updates (only where you have opted in; you can opt out at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We only share information with trusted third-party service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform that hosts our website, stores product data, and manages purchasing flows safely.

  • Payment Processors: Secure gateway providers (e.g., Stripe, PayPal, major credit card networks) that process transactions securely.

  • Logistics & Delivery Partners: Courier and postal services required to transport orders directly to your delivery address.

  • Legal Requirements: We may disclose your information if required by law, regulation, subpoena, search warrant, or to protect our legal rights, property, and safety.

4. Cookies & Tracking Technologies

We utilize cookies to remember your cart items, analyze store traffic, and optimize user experience. You can choose to disable or block cookies through your web browser settings. However, disabling cookies may limit your ability to use certain essential features on our website.

5. Data Security & Retention

We implement industry-standard physical, administrative, and technical safeguards (including SSL encryption) to protect your personal information against unauthorized access, loss, or misuse. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by financial, legal, and regulatory obligations.

6. Your Rights

Depending on your geographic location, you may have the following rights regarding your personal data:

  • Access & Portability: Request access to or a copy of the personal information we hold about you.

  • Correction: Request that we update or correct inaccurate or incomplete data.

  • Deletion: Request that we delete your personal information, subject to statutory retention requirements.

  • Opt-Out: Unsubscribe from promotional email communications at any time by clicking the "Unsubscribe" link in our emails or emailing us directly.

To exercise any of these rights, please contact our Data Protection representative at AmbertOsciski1425@outlook.sa.